Christmas Shipping

When parcel routes are busier, deliveries can take a little longer than usual. So that we can make sure your parcels are under the tree in time, please order by these dates:

International – 6th December

Interstate – 16th December (VIC, TAS, QLD, WA, NT, SA, NSW)

Same City – 18th December (Sydney)

Domestic Delivery

All orders ship Monday through Friday.

Orders placed before 12pm will be shipped on the same day. Domestic orders ship with Australia Post.

International Shipping

All orders ship Monday through Friday.

Orders placed before 12pm will be posted same day. International orders are shipped using DHL.

All orders placed after 12pm AEST on Friday will process the follow Monday.

Oh gosh! Need to cancel or make an amendment? Let us know right away and we’ll do our best to help you! Email hello@playetc.com.au

REFUNDS

Not happy? Well, we definitely don’t want you to be disappointed! While we don’t offer refunds on sale items, we WILL provide you with a refund on full price items, but only if you:

EXCHANGE

Need a different colour or size? We’re happy to help. Return your item and re-order the correct colour/size. We will process a refund for the returned item.

Please remember…

Please note:

HOW TO RETURN

To return something, please email hello@playetc.com.au with your order number and return/exchange details within 7 days of the delivery date.  We will provide you with return number and postal address.

A few more things…

Faulty Item

Gah! Was the wrong item shipped or the garment faulty? Contact us immediately at hello@playetc.com.au

Sale Items

Sale items are FINAL SALE and cannot be returned or exchanged.