Domestic Delivery

All orders ship Monday through Friday. You can expect to receive your goodies within 1-3 working days.

 

International Shipping

Shipping options will vary depending on the number of items you purchase. Shipping costs will be provided at checkout.

 

All orders placed after 12pm AEST on Friday will process the following Monday.

 

Oh gosh! Need to cancel or make an amendment? Let us know right away and we’ll do our best to help you! Email hello@playetc.com.au

 

REFUNDS

Not happy? Well, we definitely don’t want you to be disappointed! We will provide you with a refund on full price items, but only if you promise to:

  • – Return items in their original state with tags attached (that means they can’t be worn, damaged or washed).
  • – Notify us for a refund/exchange within 7 days of receipt.
  • – Eeek!, please note we do not refund original shipping fees.

 

EXCHANGE

We’re happy to exchange your order for an item of your choice or a gift card (needs to be used within 3 months of issue). But remember…

  • – Items must be in their original state with tags attached (that means they can’t be worn, damaged or washed),
  • – You must notify us for an exchange within 7 days of receipt.

 

Eeek! please note:

  • – We do not refund original shipping fees,
  • – New shipping fees are the responsibility of the buyer,
  • – To check availability for exchanges please email us at hello@playetc.com.au

 

HOW TO RETURN

To return or exchange something, please email hello@playetc.com.au within 7 days of the delivery date.

 

Email hello@playetc.com.au with your order number and return/exchange details and return address. Pop it in the post to

 

Play etc.

52 Gordon Street

Paddington, NSW,  2021

AUSTRALIA

 

A few more things…

  • – We don’t cover the cost of return shipping (sorry).
  • – This is awkward, but, um, we can’t accept refunds or exchanges on international orders.
  • – Received a damaged product? So embaressing, sorry. Let us know straight away by emailing hello@playetc.com.au
  • – Please check your address twice, even three times. We’re not responsible for items delivered to an incorrect address supplied by the sender.
  • – Items that are sold on discounted/promotion or sale items are considered final sale and can not be returned (no return or refund).

 

Faulty Item

Gah! Was the wrong item shipped or the garment faulty? Contact us immediately at hello@playetc.com.au

 

Sale Items

Sale items are FINAL SALE and cannot be returned or exchanged. We repeat, no exchange or refund on sale items.