Christmas Shipping

When parcel routes are busier, deliveries can take a little longer than usual. So that we can make sure your parcels are under the tree in time, please order by these dates:

International – 6th December

Interstate – 16th December (VIC, TAS, QLD, WA, NT, SA, NSW)

Same City – 18th December (Sydney)

Domestic Delivery

All orders ship Monday through Friday.

Orders placed before 3pm will be collected for couriering the following morning. We currently use Couriers Please and Fastway courier services and we automatically set your parcels with an ATL (Authority To Leave) message for the courier. Please amend this in comments if you would prefer to sign for your parcel.

 

International Shipping

All orders ship Monday through Friday.

Orders placed before 3pm will be posted same day. We currently use Australia Post to send our parcels internationally.

 

All orders placed after 12pm AEST on Friday will process the following Monday.

 

Oh gosh! Need to cancel or make an amendment? Let us know right away and we’ll do our best to help you! Email hello@playetc.com.au

 

REFUNDS

Not happy? Well, we definitely don’t want you to be disappointed! While we don’t offer refunds on sale items (sorry), we WILL provide you with a refund on full price items, but only if you promise to:

  • – Return items in their original state with tags attached (that means they can’t be worn, damaged or washed).
  • – Notify us for a refund/exchange within 7 days of receipt.
  • – Eeek!, please note we do not refund original shipping fees.

 

EXCHANGE

We’re happy to exchange your order for an item of your choice or a gift card (needs to be used within 3 months of issue). But remember…

  • – Items must be in their original state with tags attached (that means they can’t be worn, damaged or washed),
  • – You must notify us for an exchange within 7 days of receipt.

 

Please note:

  • – We do not refund original shipping fees,
  • – New shipping fees are the responsibility of the buyer,
  • – To check availability for exchanges please email us at hello@playetc.com.au

 

HOW TO RETURN

To return or exchange something, please email hello@playetc.com.au within 7 days of the delivery date.

 

Email hello@playetc.com.au with your order number and return/exchange details and return address. Pop it in the post to

 

Play etc.

52 Gordon Street

Paddington, NSW,  2021

AUSTRALIA

 

A few more things…

  • – We don’t cover the cost of return shipping (sorry).
  • – We accept exchanges on international orders.
  • – Received a damaged product? So embaressing, sorry. Let us know straight away by emailing hello@playetc.com.au
  • – Please check your address twice, even three times. We’re not responsible for items delivered to an incorrect address supplied by the sender.
  • – Items that are sold on discounted/promotion or sale items are considered final sale and can not be returned (no return or refund).

 

Faulty Item

Gah! Was the wrong item shipped or the garment faulty? Contact us immediately at hello@playetc.com.au

 

Sale Items

Sale items are FINAL SALE and cannot be returned or exchanged. We repeat, no exchange or refund on sale items.