Refund policy

AMEND AN ORDER

Oh gosh! Need to cancel or make an amendment to your order? Let us know right away and we'll do our best to help you. Email: customerservice@playetc.com.au 

 

RETURNS

Not happy? Well, we definitely don't want you to be disappointed.

We accept returns on domestic and international full priced orders. 

Refunds are available on full priced items. 

Returned items must be in their original condition with tags attached. That means they can't be worn, damaged or washed. 

To return something, please email customerservice@playetc.com.au with your order number and return/exchange details within 7 days of the delivery date and we will provide you with the return postal address.

We do not refund the original shipping fees.

We do not offer refunds on sale items.

 

EXCHANGE

Need a different colour or size. We're here to help! Return your item and re-order the correct colour/size. We will process a refund for the returned item. 

Returned  items must be in their original condition with tags attached. That means they can't be worn, damaged or washed. 

Notify us customerservice@playetc.com.au for a refund within 7 days of receipt.

We do not refund the original shipping fees.

New shipping fees are the responsibility of the buyer.

 

INCORRECT ITEM 

Gah! Was the wrong item delivered? Contact us at customerservice@playetc.com.au and we will get the correct piece or a replacement garment over to you.

 

DAMAGED ITEM 

Received a damaged product? We are so sorry! Let us know and we will arrange a replacement or refund, contact us at customerservice@playetc.com.au.